Support Infrastructure
DrugHub Market maintains a decentralized support architecture to ensure user privacy and operational continuity. All communications are subject to strict encryption protocols. Use the dedicated channels below based on the nature of your inquiry.
Operational Security Protocol
DrugHub staff will NEVER request your mnemonic seed, PIN, or private keys. Support is provided strictly on-platform or via signed PGP email.
General Support
For account recovery, 2FA resets, and general inquiries. Unencrypted messages containing sensitive data will be discarded.
Dispute Resolution
The secure ticketing system is the only valid channel for order disputes, escrow releases, and vendor issues.
Security Ops
Strictly for reporting critical infrastructure vulnerabilities or severe vendor policy violations. No general support.
Official PGP Public Key
This key is used to sign all official announcements and verify support communications. Always encrypt sensitive account details before sending emails to support or admin channels.
Self-Service Resources
Before opening a ticket, consult the documentation. Most inquiries regarding XMR deposit confirmations, vendor bond requirements, and order auto-finalization timers are resolved here.